We want you to love your Furfree Roller. If you're not happy, contact us within 30 days of receiving your order for a refund.
How to request a refund:
Email us at muroyiwahnelsonnelly@gmail.com with your order number and the reason for your request. A photo helps if the item arrived damaged or faulty.
Damaged, faulty or wrong items:
If your order arrives damaged, faulty or incorrect, let us know within 30 days and we'll send a free replacement or a full refund. You won't need to return the item.
Change of mind:
If you simply changed your mind, we'll guide you through returning the unused item in its original packaging. Return shipping costs are paid by the customer. Once we confirm the return, your refund is issued.
Refunds:
Approved refunds go back to your original payment method within 5-10 business days.
Lost orders:
If your tracking shows no movement for 20 business days, contact us and we'll resend your order or refund you in full.
